Refund Policy

All Layoutly purchases are processed by Paddle.com, our authorized reseller and Merchant of Record. Paddle collects payment on our behalf, appears as the merchant on your bank or card statement, and handles the mechanics of issuing refunds once we approve one under this policy.

If you're on a paid plan (Pro or Scale) for the first time, you can request a full refund within 14 days of your initial payment, no questions asked. This applies to your first payment on a plan; it doesn't reset with each renewal.

Subscriptions renew automatically at the end of each billing period (monthly, six-monthly, or annual, depending on what you chose at checkout) until you cancel. You can cancel anytime from your account settings — cancelling stops future renewals, and you keep access to your paid plan until the end of the period you already paid for.

Outside of the 14-day guarantee above, we generally don't offer prorated refunds for unused time in the current billing period, since you retain access through the end of it.

We'll also refund you, regardless of the 14-day window, if:

• You were charged after successfully cancelling your subscription;
• You were charged twice for the same billing period due to a technical error; or
• A Layoutly outage or defect prevented you from meaningfully using the plan you paid for during that billing period.

We may decline a refund if the request is made in bad faith, if usage patterns indicate abuse of this policy (e.g., repeated buy-then-refund cycles), or if your account was suspended or terminated for violating our Terms of Service.

Email support@layoutly.tech with the email address on your Layoutly account and the reason for your request. You can also reply directly to the payment receipt Paddle emailed you. We aim to respond within 2 business days; approved refunds are issued by Paddle to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Questions about billing or this policy? Email support@layoutly.tech.